Senior Manager, Clinical Operations

Job Details: 1.0 FTE, permanent, out of scope

Closing Date: May 11, 2022

Open Positions: One

Job ID: 22-025


About CASA

CASA is a major non-profit community-based provider of mental health services for children, adolescents and their families within greater Edmonton and from Central and Northern Alberta. Since 1988 CASA has provided assessment and treatment services for up to 4,000 children and adolescents aged three to 18 each year through a continuum ranging from consultation in community outreach settings to intensive treatment programs.


Job Purpose

Reporting to the clinical director, the senior manager, clinical operations provides leadership and oversight to assigned program areas to ensure the delivery of high quality, evidence informed care for children, adolescents and their families served by CASA. Key responsibilities include translating organizational strategy into operational plans; developing and managing annual budgets; managing assigned facilities; developing and implementing evaluation/quality frameworks and metrics; developing and implementing clinical policy; and nurturing linkages with key stakeholders. The senior manager, clinical operations provides direct supervision to assigned professional practice leads, managers and contracted staff. The senior manager, clinical operations also provides direct supervision to the assigned clinical managers in collaboration with the program medical lead.


Duties and Responsibilities

  • Provides leadership through role modelling, inspiring the vision of CASA, addressing opportunities and challenges, supporting staff through accountability and ownership, and encouraging innovation.

  • In collaboration with the clinical director, clinical manager, and professional practice leads, develops annual operational plans to achieve CASA’s strategic objectives.

  • Participates (and may lead) the development and maintenance of site and/or program policies, procedures, guidelines and/or protocols.

  • Participates in the development of clinical standards and ensures adherence to established clinical standards and guidelines.

  • Ensures the implementation of standards and guidelines through coaching and supervision of clinical managers, and professional practice leads.

  • Identifies budget requirements for human and capital resources for assigned programs.

  • Leads recruitment, onboarding, performance management, supervision, off boarding and termination of assigned clinical managers, and professional practice leads.

  • Assists with student placements and coordination of student practicums within programs to support a positive learning and teaching environment.

  • Obtains team feedback and utilizes change management strategies to successfully implement required program changes.

  • Collaborates with other senior managers to identify service delivery improvements and suggest enhancements with the lens of evidence informed practice and CASA strategic and operational plans.

  • Regularly works with the team and other senior managers to gather information and implement any required improvements to clinical processes.

  • Collaborates with clinical director, clinical manager, medical lead and evaluation team to determine program evaluation frameworks, measures and outcomes.


  • Master’s degree in a relevant clinical field (ex. psychology, social work, etc).

  • Registration with their respective professional college and association is preferred.

  • Three years of a management experience in an addictions and/or mental health care setting working with multidisciplinary teams and community partnerships.

  • Knowledge of children’s mental health service delivery as well as related services such as child intervention services, addictions, family therapy and group therapy would be an asset.

  • Demonstrated change management skills, program development and evaluation experience.

  • Demonstrated ability to establish and manage interpersonal relationships.

  • Demonstrated leadership ability, with excellent organizational, interpersonal and communication skills.

  • Enhanced skills in knowledge translation and education, program design and evaluation is desirable.

  • Demonstrated ability to adapt to new or unexpected situations, flexibility in approach to interpersonal situations.

  • Understanding of knowledge processes such as organizational learning and development.

  • Appreciation of interdisciplinary approach to mental health and illness.

  • Commitment to quality improvement processes.

  • Ability to monitor clinical practice standards and relevant acts and legislation.

Please note:

  • While we appreciate all applications, only the successful candidates will be contacted.

  • All members of the CASA team are required to have a double vaccination status at this time.


Submit your cover letter and resume quoting posting ID 22-025 to