Quality of Care

At CASA Child, Adolescent and Family Mental Health, the safety and well-being of our patients, families, and staff are our highest priorities. We are committed to providing the highest quality of care in the safest environment. We participate in numerous quality assurance initiatives and continually strive to learn and improve.

CASA is committed to continuous quality improvement and is an accredited organization through Accreditation Canada.


CASA Child, Adolescent and Family Mental Health is committed to providing the best care possible for our children and families. We participate in accreditation to help us ensure that we provide safe and high-quality mental health care. 


As a component of continuous quality improvement, accreditation compares what we do with established national standards of excellence to help us identify what we’re doing well and how we can further improve.

Accreditation Canada is Canada’s primary health care accreditor.

Patient Safety

CASA commits to providing a safe and caring environment for all patients, families, and staff. There is a formal reporting process that includes all levels of the organization, from the care team to the Medical Director and Chief Executive Office. All safety incidents or risks such as aggression, injury, or near misses are tracked and reviewed by the Patient Safety Committee. Such reviews are important in order to identify and reduce risk on an ongoing basis. Please ask a member of your child’s care team or contact feedback@casaservices.org if you have any questions.

Annual Patient Safety Reports
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CASA Centre - Edmonton
10645 63 Ave NW
Edmonton, AB
T6H 1P7
Phone 780-400-2271
Fax 780-437-6133


CASA Fort Road - Edmonton
13415A Fort Rd NW
Edmonton, AB
T5A 1C6
Phone 780-410-8180
Fax 780-410-8499

CASA Downtown - Edmonton
406 Peace Hills Trust Tower
10011 109 St NW
Edmonton, Alberta
T5J 3S8

Phone 780-400-2270
Fax 780-415-6050

CASA House - Sherwood Park
9400 Emerald Dr
Sherwood Park, AB 
T8H 0Y5
Phone 780-410-8181
Fax 780-416-4588

CASA respectfully acknowledges that Alberta is located on Treaty 4, 6, 7, and 8 Territory traditional lands - a traditional gathering place for diverse Indigenous peoples, including the Cree, Blackfoot, Métis, Dene, Stoney-Nakota Sioux, Saulteaux, Siksika, the Piikuni, the Kainai, the Tsuut’ina, the Stoney-Nakoda First Nations, and many others whose histories, languages, and cultures continue to influence our vibrant community.